by Karen Puckett
At one of my former places of employment, part of the new employee orientation was sitting through several hours of a customer service presentation on video tape. In addition to being a painfully unanimated speaker, the presenter wore a suit with the biggest, loudest scarf around her neck and over her shoulder. All of us poor souls in the room watching were left with no recollection of the content of the presentation, but a indelible image of the infamous scarf!
As you know, not only should the length of a speech be appropriate for the audience, but the speaker should make sure that their appearance is not distracting.
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